Shipping policy
Effective Date: July 26, 2025
At RubicStone, we are committed to delivering your orders safely and promptly. Please read our shipping policy carefully to understand how and when your order will be processed and shipped.
1. Shipping Coverage
We currently ship across India. For international shipping inquiries, please contact us at [Insert email or WhatsApp contact].
2. Order Processing Time
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All orders are processed within 1–3 business days.
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Orders placed on weekends or holidays will be processed on the next business day.
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Custom or bulk orders may take longer to process. Estimated timelines will be shared over call or email.
3. Shipping Time & Delivery
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Standard Shipping (within India): 3–7 business days depending on your location.
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You will receive a tracking number via email/SMS once your order is shipped.
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Delivery times are estimates and may vary due to unforeseen courier delays, weather, or regional conditions.
4. Shipping Charges
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Shipping charges are calculated at checkout based on the weight, volume, and destination of your order.
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Free shipping may be available on selected products or for orders above a certain value. These offers will be mentioned on the product page or during checkout.
5. Packaging
All our products are packed securely with appropriate protection to ensure they reach you in perfect condition.
6. Damaged or Lost Packages
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If your package is lost in transit or arrives damaged, please contact us within 48 hours of delivery.
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We may ask for photos or videos of the damaged product and packaging for claim purposes.
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We will offer a replacement or refund as applicable.
7. Order Tracking
Once your order is shipped, you will receive an email/SMS with tracking details. You can also contact our support team to check the status of your shipment.
8. Contact Us
For any shipping-related questions, feel free to reach out to us:
📧 Email: support@rubicstone.com
🌐 Website: https://rubicstone.com