HELP & SUPPORT
Frequently Asked Questions
Find answers to common questions about our products, orders, shipping, returns and more.
Is Rubicstone jewelry made of real 925 sterling silver?
Yes! All our jewelry is crafted from genuine 925 sterling silver and hallmarked for authenticity.
How should I care for my Rubicstone jewelry?
To keep your sterling silver jewelry looking its best, store it in a dry place away from moisture and direct sunlight. Avoid contact with perfumes, lotions, harsh chemicals, and chlorinated water. After wearing, gently wipe your jewelry with a soft microfiber cloth to maintain its shine and extend its lifespan.
Is Rubicstone jewelry waterproof?
Yes. Rubicstone jewelry is designed to be both waterproof and anti-tarnish, making it suitable for everyday wear. Our premium 925 sterling silver jewelry is finished with high-quality protective plating that helps resist water exposure and maintain its shine. However, to maximize the lifespan of your jewelry, we recommend minimizing prolonged exposure to harsh chemicals, perfumes, and chlorinated water.
Is your silver certified or hallmarked?
Yes. Our jewelry is crafted from genuine 925 sterling silver, which contains 92.5% pure silver and 7.5% alloy for added strength and durability. Eligible pieces are hallmarked in accordance with industry standards, ensuring authenticity and quality you can trust.
How do you ensure quality and durability?
Every Rubicstone piece undergoes multiple quality checks before shipping. We carefully select premium materials, use skilled craftsmanship, and apply protective finishes to ensure durability, comfort, and lasting shine. Our commitment to quality allows us to confidently offer a Lifetime Plating Warranty on eligible products.
Can I get gift wrapping?
Yes, premium gift wrapping is available.
What materials are used in Rubicstone jewelry?
At Rubicstone, we craft our jewelry using premium 925 sterling silver, known for its durability, shine, and timeless appeal. Each piece is designed with high-quality finishes and protective plating to ensure a luxurious look while maintaining everyday wearability. Our collections include sterling silver rings, necklaces, bracelets, earrings, and couple jewelry designed for modern lifestyles.
What if I receive a damaged or incorrect item?
We sincerely apologize if this happens. If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery with photos of the item and packaging. We will review the issue and arrange a replacement or appropriate resolution as quickly as possible.
Can I wear Rubicstone jewelry daily?
Yes, our jewelry is designed for everyday wear, but avoid direct contact with perfume, chemicals and water for longer shine.
Is your jewelry skin-friendly?
Yes, our 925 sterling silver jewelry is skin-friendly and suitable for regular use.
Do you provide tracking details?
Yes, once your order is shipped, tracking details will be shared with you through SMS, WhatsApp or email.
Can I cancel my order?
You can request cancellation before the order is shipped. Once shipped, cancellation may not be possible.
How do I choose the right ring size?
We recommend referring to our Ring Size Guide before placing your order. You can measure an existing ring or use a simple sizing method at home to find the correct fit. If you're between sizes, we generally recommend choosing the larger size for added comfort. If you need assistance, our team will be happy to help you select the right ring size.
Is opening video required?
Yes, an opening video is recommended for damage, missing item or wrong product claims.
Do you restock sold-out products?
Some designs may be restocked depending on demand and availability, but many pieces are limited in quantity.