HELP & SUPPORT
Frequently Asked Questions
Find answers to common questions about our products, orders, shipping, returns and more.
Is RubicStone jewellery made of real 925 sterling silver?
Yes! All our jewellery is crafted from genuine 925 sterling silver and hallmarked for authenticity.
Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery (COD) across India.
What is your return policy?
We offer 15 Days Easy Return on eligible orders.
How long does delivery take?
Orders are usually delivered within 3-7 business days.
Do you provide warranty?
Lifetime Plating Warranty & 6 Month Manufacturing Warranty available.
Will silver jewellery turn black?
Sterling silver may naturally tarnish over time but can easily be cleaned.
How do I care for my silver jewellery?
Keep it dry and store it in an airtight pouch when not in use.
Can I get gift wrapping?
Yes, premium gift wrapping is available.
Is hallmark certification available?
Yes, all our jewellery comes with 925 hallmark certification.
How can I contact support?
Reach us at support@rubicstone.com
Can I wear RubicStone jewellery daily?
Yes, our jewellery is designed for everyday wear, but avoid direct contact with perfume, chemicals and water for longer shine.
Is your jewellery skin-friendly?
Yes, our 925 sterling silver jewellery is skin-friendly and suitable for regular use.
Do you provide tracking details?
Yes, once your order is shipped, tracking details will be shared with you through SMS, WhatsApp or email.
Can I cancel my order?
You can request cancellation before the order is shipped. Once shipped, cancellation may not be possible.
What should I do if I receive a damaged product?
Please contact us immediately with an opening video and product photos. Our team will help you with a suitable resolution.
Is opening video required?
Yes, an opening video is recommended for damage, missing item or wrong product claims.
Can I exchange my jewellery?
Exchange availability depends on product condition, stock availability and return eligibility.
How do I choose the correct ring size?
You can check our size guide before ordering. If you are unsure, contact our support team for help.
Do you restock sold-out products?
Some designs may be restocked depending on demand and availability, but many pieces are limited in quantity.
How can I contact RubicStone support?
You can call or WhatsApp us at +91 96012 0328 or email us at support@rubicstone.com.