Refund and Return Policy
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we accept returns within 30 days of delivery.
Eligibility
- Items must be unworn, unused, and in their original condition
- All original packaging, tags, and certificates must be included
- Custom or personalized items cannot be returned
- Sale items are final sale unless defective
How to Return
- Contact our customer service team to initiate your return
- Pack your item securely in its original packaging
- Ship the item back using a trackable shipping method
- Once we receive and inspect your return, we'll process your refund
Refund Policy
Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect your returned item.
Refund Details
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer unless the item is defective
- Refunds will be issued for the purchase price of the item(s) returned
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including shipping costs.
Contact Us
For any questions about returns or refunds, please contact our customer service team.